Transparency & Trust.
Clear guidelines regarding cancellations and refunds to ensure a respectful and harmonious partnership.
At Lightworker Mark, I strive to provide high-quality spiritual services and ensure your satisfaction. I understand that circumstances can change, and I aim to be fair and transparent regarding cancellations and refunds.
1 Appointment Cancellations
- 24-Hour Notice: If you need to cancel or reschedule your appointment, please notify me at least 24 hours in advance via email.
- Late Notice: Cancellations made less than 24 hours before the scheduled time may result in a forfeiture of the session fee. This compensates for the reserved time that could have served another soul.
- No-Shows: Forfeited appointments without prior notification will not be eligible for a refund.
2. Cancellations by Lightworker Mark
In the rare event that I need to reschedule due to unforeseen circumstances (illness or emergency), I will notify you immediately. You will have the choice to reschedule at a priority time or receive a full refund for the cancelled session.
3 Refund Policy for Services
- Individual Sessions: Change-of-mind refunds are not offered once a session has taken place. If something didn't feel right, please contact me as soon as you can and I will do my best to put it right. If a session was not provided with reasonable care and skill, you are entitled to a remedy under the Consumer Guarantees Act 1993, such as a repeat session or a refund.
- Digital Products/Apps: Change-of-mind refunds are not offered once access has been granted or the product has been downloaded. If a product has a fault or doesn't work as described, contact me and I will fix it, replace it or refund you, as the Consumer Guarantees Act 1993 requires.
4 Packages, Memberships & Gift Vouchers
- Explorer Bundle & 3-Session Block: Sessions are valid for 12 months from the date of purchase and are booked using the private booking links emailed to you after checkout. The 24-hour notice above applies to each session, so a late cancellation or no-show uses one session from your package. If illness or an emergency keeps you from using your sessions in time, contact me and I will extend the expiry date.
- Change of mind: If you change your mind within 14 days of buying a package or gift voucher and none of it has been used or redeemed, I will refund you in full. After 14 days, unused package sessions are not refundable, but on request I can transfer them to a friend or family member.
- Monthly Membership: Billed monthly through Stripe and includes one session each month. Unused sessions roll over, up to two at a time. You can cancel at any time by emailing me before your next billing date, and nothing further is charged after that. Payments already made are not refunded, but any banked sessions stay available for three months after you cancel.
- Gift Vouchers: Each voucher is for one session of the length shown, for any service, in person or by video, and vouchers never expire. To redeem, the recipient emails me the voucher code. Vouchers cannot be exchanged for cash; if one is lost, I can reissue it from the original purchase details.
- Discount Codes: One code per purchase, entered at checkout. Codes cannot be applied after a purchase has been made. On the membership, a discount applies to the first month only.
Nothing in this policy excludes, restricts or modifies your rights or the guarantees you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.